You’re covered by the RevArtiCap warranty. We are committed to your 100% satisfaction. You may return your purchase for a refund within 15 days of receipt.
If items have been damaged in transit, we ask that you send us a photo for our records so that we can proceed with the replacement.
Returning damaged or faulty items
The last thing we want is for you to end up with a damaged item. If you receive a damaged item, please contact us as soon as possible. We will replace damaged items.
Regular returns
For all regular returns, please remember that you are responsible for the return postage. Unfortunately, we can’t cover them.
First contact our RevArtiCap support team, and we’ll work out the details of the return together. There’s no need to return anything until we’ve established a plan of action.
Your satisfaction is our priority, so if you have any problems, please don’t hesitate to contact us. We’re here to make sure you’re a happy RevArtiCap!
Contact customer support via customerservice@revarticap.com to request a Return Merchandise Authorization (RMA) number. Make this request within 15 days of receipt of shipment.
Be sure to specify the reason for the return request in the body of your message.
We’ll let you know when we’ve received your return and what action we’ll take.
For a refund, please note that it can take up to 21 days for the return funds to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).
Our policy lasts 15 days. If 15 days have passed since your purchase, we are unfortunately unable to offer a refund or exchange.
Important note: in order to be returned, your item must be unused, unworn, unwashed and in the same condition as when you received it. It must also be in its original packaging or comparable packaging.
Please note: shipping charges are non-refundable. We may also refuse or delay returns in rare cases where we suspect fraud or abuse.
Late or missing refunds (where applicable)
If you have not yet received a refund, please check your bank account first.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. There is often a processing time before the refund is posted.
If you have done all this and still have not received your refund, please contact us at customerservice@revarticap.com.
We will send you an email as soon as we have processed your return or exchange. If you have any questions about this, please email us here.
What happens if my order is lost in the mail?
Although it’s rare, if items have been lost in the mail, don’t worry. Just let us know and we’ll replace the item for you. All you lose is your time. The rest is up to us.
Items marked “delivered” by the sender are not covered by our replacement policy. In most cases, however, we can help you find the item. Our track record is pretty good. So don’t be discouraged. Contact us if you’re having trouble finding a shipment marked “delivered”, and we’ll help you.
Wrong address
If you provide an address that the carrier considers insufficient, the shipment will be returned to our premises. You will be responsible for the cost of reshipment once we have confirmed an updated address with you (if applicable).
Unclaimed
Unclaimed shipments are returned to our facilities and you will be responsible for the cost of forwarding to yourself.